Status Page

Purpose

The Status Page can be accessed by all users at any time. It relays real-time information about Galileo current performance, scheduled maintenance, and recent past performance. Incident reports are posted promptly on the page and displaying information about both the incident and the real-time stage of resolution.

Access

Either access the:

1. Galileo Pre-K Online Login page -- Look under the "Announcements" section.

2. URL -- http://status.ati-online.com

Performance Levels

Performance Level	Definition
Operational	The component is functioning as expected and in a timely manner.
Degraded Performance	Degraded Performance means the component is working but is slow or otherwise impacted in a minor way. An example of this would be if ATI is experiencing an unusually high amount of traffic and the component was taking longer to perform its job than normal.
Partial Outage	Partial Outage indicates completely broken for a subset of customers. An example of this would be if some subset of customer's data lived in a specific data center that was down. The component might be broken for that subset of customers but is working for the rest and thus there is a Partial Outage.
Major Outage	This displays when the program is completely unavailable.
Under Maintenance	The component is currently being worked on.

Incident Status

Incidents have one of four distinct statuses. When creating or updating an incident you will specify which of the states the incident is currently in.

Incident Status	Definition
Investigating	ATI is seeing the symptoms of an issue but are unaware what the root cause.
Identified	ATI has found the root cause of the incident and are working on a fix.
Monitoring	ATI believes we have successfully fixed the issue and are waiting for the symptoms to subside.
Resolved	The root cause of the issue has been eliminated and the systems are back to 100% performance.

Last Updated: 06.07.18

For further assistance or to report a broken link, please contact ProfessionalDevelopment@ati-online.com.