The Status Page can be checked by all users at any time and it relays real-time information about Galileo current performance, scheduled maintenance, and recent past performance. Incident reports are posted promptly on the page and displays information about both the incident and the real-time stage of resolution.
1. Galileo Pre-K Online Login page -- Look under the "Announcements" section.
2. URL -- http://status.ati-online.com.
The following performance levels could be displayed on this page:
Performance Level |
Definition |
Operational |
The component is functioning as expected and in a timely manner. |
Degraded Performance |
Degraded Performance means the component is working but is slow or otherwise impacted in a minor way. An example of this would be if ATI is experiencing an unusually high amount of traffic and the component was taking longer to perform its job than normal. |
Partial Outage |
Partial Outage indicates completely broken for a subset of customers. An example of this would be if some subset of customer's data lived in a specific data center that was down. The component might be broken for that subset of customers but is working for the rest and thus there is a Partial Outage. |
Major Outage |
This displays when the program is completely unavailable. |
Under Maintenance |
The component is currently being worked on. |
Incidents have one these distinct statuses.
Incident Status |
Definition |
Investigating |
ATI is seeing the symptoms of an issue but are unaware what the root cause. |
Identified |
ATI has found the root cause of the incident and are working on a fix. |
Monitoring |
ATI believes we have successfully fixed the issue and are waiting for the symptoms to subside. |
Resolved |
The root cause of the issue has been eliminated and the systems are back to 100% performance. |
Last Updated: 08.28.17